Terms & Conditions

We strongly recommend that sessions must be booked in advance to avoid any disappointments.
Bookings can be made using our online booking system (expected to be available from June/July 2026). You can access our online booking system from our website, Facebook and Instagram pages.
Bookings are subject to availability.

Players are recommended to arrive at least 5-10 minutes before booking time.
Sessions may be shortened where customers arrive late to avoid impacting subsequent bookings.

Full payment is required before the commencement of your session.
We accept upfront online payments via our booking system once it is available using Credit/Debit card. Alternatively, for phone bookings payments can be done to our PayID.
In person payments are usually not encouraged however we do take cash, EFTPOS and PayID should you require to extend your booking subject to availability.
All prices are displayed in Australian Dollars (AUD) and include GST where applicable.
Prices may change without notice.
Public holiday and peak-hour pricing may apply.

Cancellations: Less than 24 hours notice is non-refundable and cannot be rescheduled to another day. More than 24 hours notice may be able to be rescheduled for a future date subject to availability or refundable less a $5 admin fee.
No Show: Failure to attend without notice will be treated as a no-show and no refund or credit will be provided.
Reschedules: Bookings may be rescheduled subject to notice provided more than 24 hours prior to the start time of the booked session, lane availability, and a limit of one reschedule permitted per booking.
Venue Cancellation: We reserve the right to cancel or reschedule bookings due to maintenance, safety concerns, power outages, staff shortages, emergencies, or events outside our reasonable control. Where this occurs, customers will receive a full refund or booking credit.

Credit Purchase: Prepaid credits can be purchased through our online booking system or by visiting our centre. Each credit may be used to book available services as listed on our platform.
Validity Period: Credits are valid for a fixed period based on the purchase amount or promotional offer at the time of purchase, which will be clearly displayed on the customer’s account.
Usage of Credits: Credits can only be used for eligible bookings, are subject to availability, and must be applied at the time of booking rather than retrospectively.
Pricing Changes: Credit values and pricing of services may change at any time without notice. Credits retain their face value but are subject to updated pricing at the time of booking.
Expiry: Any unused credits will automatically expire at the end of the validity period and cannot be extended, reinstated, or refunded.
Non-Refundable: All credit purchases are non-refundable and cannot be exchanged for cash, transferred, or redeemed for monetary value.
Booking Cancellation & Changes: Bookings made using credits are subject to our standard cancellation policy if cancelled or modified.
Account Usage: Credits are linked to the purchasing account and cannot be shared, transferred, or sold without written approval.
Management Rights: Management reserves the right to modify or withdraw the credit scheme, including validity rules and usage conditions, at any time.

All customers must treat others with respect. Abusive language, aggressive behaviour, or discrimination of any kind will not be tolerated.
Please use our equipment and facilities appropriately as instructed by staff / management.
Children under 16 must be always supervised by a responsible adult.
Customers must always follow staff instructions and safety protocols.
Players must wear appropriate sporting attire and footwear.
CCTV is in operation within and outside the premises for everyone’s safety, security and incident investigation purposes.

Customers may be held financially responsible for any damage caused by misuse, negligence, or intentional acts of malice.
Where equipment is supplied, it must be returned in the same condition.
Damaged or missing equipment may incur replacement costs.

No food or drinks (except water) are allowed on the playing courts.
Personal belongings are your responsibility. The centre or management is not liable for any lost, stolen, or damaged property.
Any items left behind on premises will be placed in the lost & found basket near the nets seating area. If not claimed within one week, it will be discarded.
By making a booking, entering the premises, or using our facilities, customers agree to comply with these Terms & Conditions.
These Terms & Conditions apply to all participants, spectators, guests, and organisations using the venue.
We reserve the right to refuse entry or terminate a booking where these Terms are breached.
For questions or concerns regarding these Terms and Conditions, please contact us at ravenhallindoor@gmail.com or 0493 121 755.

By participating in any activity at Ravenhall Indoor Cricket Centre, you acknowledge the risks involved and agree not to hold the Centre, its staff, or partners liable for any injuries, losses, or damages.
We recommend all coaches and players to hold personal injury and other relevant insurance.
Our coaches are recommended to have appropriate professional indemnity and other relevant insurance.

The website and its contents are owned by Ravenhall Indoor Cricket Centre. You may not reproduce, distribute, or use any material without our prior written consent.
We are not responsible for external links or third-party content.

Personal information collected during bookings will be handled in accordance with applicable Australian privacy laws. We do not sell or share your data with third parties except where legally required.

We reserve the right to update or modify these Terms at any time. Continued use of the website or facilities constitutes acceptance of the revised terms.